What happens to my data if I cancel my grooming software?
Your data is yours. Before cancelling GroomBoard, export your clients, pets, and appointment history as CSV from the Settings page in two clicks. After cancellation, your data is retained for 30 days in case you reactivate, then permanently deleted on day 31.
Data lock-in is one of the unspoken reasons groomers stay on platforms they no longer like. Some legacy grooming software gates exports behind a "premium tier" or a phone-call cancellation flow that makes leaving harder than staying. GroomBoard treats data export as a baseline right, not an upsell.
The export lives at Dashboard → Settings → Export. With one click you download a CSV of all clients (name, phone, email, address), all pets (name, breed, weight, behavior notes, vaccination dates, photos), and all appointments (date, service, groomer, status, notes). The format is plain CSV — every spreadsheet app, CRM, and competing grooming platform can import it. There is no "GroomBoard-only" wrapper.
After you cancel, GroomBoard keeps your account in a read-only retention state for 30 days. During that window you can sign back in and re-subscribe to restore everything exactly as it was. On day 31, the account is permanently deleted: clients, pets, appointments, photos, SMS logs, and any uploaded files. Nothing is held hostage and nothing leaks beyond the retention window.
For groomers who want a belt-and-braces backup, the recommendation is to export the CSV the same day you sign up for any new platform. The export takes under a minute and means you have a local copy independent of any vendor relationship — past, present, or future.
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Related
Related questions
Can I cancel directly from the dashboard?
How do I export my data?
Will GroomBoard sell or share my data?
What happens to scheduled SMS reminders if I cancel?
Can I reactivate after cancelling?
More answers
Can I use GroomBoard on iPad?
Yes. GroomBoard runs in any modern browser on iPad — Safari or Chrome — and you can add it to your home screen so it opens full-screen like a native app. There is nothing to install from the App Store.
Do clients need to download an app to book a grooming appointment?
No. With GroomBoard, clients book through a regular web link in any browser — there is no app to download and no account to create. They tap the booking page link, pick a service, choose a time, and confirm in under a minute.
How long does it take to set up grooming software?
Most groomers are taking real bookings within 15 minutes of signing up for GroomBoard. The setup is a 6-step wizard — business name, services, hours, booking page URL, optional SMS, optional payments — with no onboarding call required.
Does grooming software work offline?
Not in a meaningful way. GroomBoard, like every other modern cloud-based grooming platform, requires an internet connection to sync the calendar, send SMS reminders, and process the booking page. A brief Wi-Fi drop during the day is usually transparent because the dashboard caches the current view; longer outages mean the calendar cannot sync.