What happens to my data if I cancel my grooming software?
Updated
Your data is yours. Before cancelling GroomBoard, export your clients, pets, and appointment history as CSV from the Settings page in two clicks. After cancellation, your data is retained for 30 days in case you reactivate, then permanently deleted on day 31.
Data lock in is one of the unspoken reasons groomers stay on platforms they no longer like. Some legacy grooming software gates exports behind a "premium tier" or a phone call cancellation flow that makes leaving harder than staying. GroomBoard treats data export as a baseline right, not an upsell.
The export lives at Dashboard → Settings → Export. With one click you download a CSV of all clients (name, phone, email, address), all pets (name, breed, weight, behavior notes, vaccination dates, photos), and all appointments (date, service, groomer, status, notes). The format is plain CSV, every spreadsheet app, CRM, and competing grooming platform can import it. There is no "GroomBoard only" wrapper.
After you cancel, GroomBoard keeps your account in a read only retention state for 30 days. During that window you can sign back in and resubscribe to restore everything exactly as it was. On day 31, the account is permanently deleted: clients, pets, appointments, photos, SMS logs, and any uploaded files. Nothing is held hostage and nothing leaks beyond the retention window.
For groomers who want a belt and braces backup, the recommendation is to export the CSV the same day you sign up for any new platform. The export takes under a minute and means you have a local copy independent of any vendor relationship, past, present, or future.
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Related
Related questions
Can I cancel directly from the dashboard?
How do I export my data?
Will GroomBoard sell or share my data?
What happens to scheduled SMS reminders if I cancel?
Can I reactivate after cancelling?
More answers
How much does pet grooming software cost?
Dog grooming software costs between $9 and $239 per month in 2026. Groomer specific tools: GroomBoard $9 to $39 per month with 100 to 600 texts included, Groomsoft $29.95 to $39.90 with 100 free texts then prepaid packs, MoeGo $49 to $239 per van or location with texts capped by tier. Facility platforms such as Gingr run $109 to $179 plus setup fees. The monthly total is usually higher than the sticker price once text packs and setup fees are added.
Does dog grooming software work with Square?
Some grooming software integrates with Square and GroomBoard does not. GroomBoard has no Square connection: it does not read Square transactions, push appointments into Square, or settle payments through a Square account. Most groomers who use both keep Square at the counter for card payments and run bookings, pet records, and reminder texts in GroomBoard. Square Appointments on its own is $0, $49, or $149 per location per month and has no pet profiles.
Is there free dog grooming software?
Yes. As of September 2026, ShakeYourTail, Tuft, Doxford and Square Appointments each have a free plan that never expires, and Koalendar works as a free generic scheduler. Every one of them drops SMS reminders or caps your client list, and two tools that show up in "free grooming software" lists, GrooMore and Cuddles, only offer a trial. GroomBoard is not free: Starter is $9 a month with 100 texts included, after a 7 day trial with no card.
What software do dog groomers use?
Dog groomers use grooming specific business software to handle online booking, calendar scheduling, client and pet records, and automated SMS reminders. Common options include GroomBoard, MoeGo, Gingr, DaySmart Pet, and Groomsoft, and independent or mobile groomers often choose a lighter, flat priced tool like GroomBoard from $9/month.