What happens to my data if I cancel my grooming software?
Your data is yours. Before cancelling GroomBoard, export your clients, pets, and appointment history as CSV from the Settings page in two clicks. After cancellation, your data is retained for 30 days in case you reactivate, then permanently deleted on day 31.
Data lock-in is one of the unspoken reasons groomers stay on platforms they no longer like. Some legacy grooming software gates exports behind a "premium tier" or a phone-call cancellation flow that makes leaving harder than staying. GroomBoard treats data export as a baseline right, not an upsell.
The export lives at Dashboard → Settings → Export. With one click you download a CSV of all clients (name, phone, email, address), all pets (name, breed, weight, behavior notes, vaccination dates, photos), and all appointments (date, service, groomer, status, notes). The format is plain CSV — every spreadsheet app, CRM, and competing grooming platform can import it. There is no "GroomBoard-only" wrapper.
After you cancel, GroomBoard keeps your account in a read-only retention state for 30 days. During that window you can sign back in and re-subscribe to restore everything exactly as it was. On day 31, the account is permanently deleted: clients, pets, appointments, photos, SMS logs, and any uploaded files. Nothing is held hostage and nothing leaks beyond the retention window.
For groomers who want a belt-and-braces backup, the recommendation is to export the CSV the same day you sign up for any new platform. The export takes under a minute and means you have a local copy independent of any vendor relationship — past, present, or future.
Try GroomBoard free for 14 days
Online booking page, SMS reminders, client and pet profiles, and Stripe payments — all in one place. No credit card required to start.
Related
Related questions
Can I cancel directly from the dashboard?
How do I export my data?
Will GroomBoard sell or share my data?
What happens to scheduled SMS reminders if I cancel?
Can I reactivate after cancelling?
More answers
How much does pet grooming software cost?
Most pet grooming software costs between about $20 and $200+ per month, depending on the tier, the number of groomers, and whether SMS texting is an extra add-on. GroomBoard is a flat $9/month (Starter), $19/month (Solo), or $39/month (Salon) with SMS reminders included and a 14-day free trial — no setup fee and no per-message texting charges.
Is there free dog grooming software?
There are a few free or freemium grooming tools, but they typically cap the number of clients, leave out SMS reminders, or fund themselves with ads and paid add-ons. GroomBoard is not free, but at $9/month with a 14-day free trial (no credit card) it usually ends up cheaper than a "free" tool once you add the booking and texting features groomers actually rely on.
What software do dog groomers use?
Dog groomers use grooming-specific business software to handle online booking, calendar scheduling, client and pet records, and automated SMS reminders. Common options include GroomBoard, MoeGo, Gingr, DaySmart Pet, and Groomsoft — and independent or mobile groomers often choose a lighter, flat-priced tool like GroomBoard from $9/month.
Do dog groomers need insurance?
Yes — most working groomers carry general liability insurance plus pet-care (animal bailee) coverage, and it is often required before you can rent salon space or get a business license. For an independent groomer, combined coverage typically runs in the range of $30 to $60 per month, though it varies by location, coverage limits, and claims history.