Privacy Policy

1. Who We Are

GroomBoard (“we,” “us,” “our”) is a pet grooming business management platform operated by GroomBoard. Our website is located at groomboard.com.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and password when you sign up.
• Business Information: Business name, phone number, address, services, and hours you enter during setup.
• Client & Pet Data: Names, phone numbers, email addresses, pet details (breed, weight, temperament, grooming history) that you enter to manage your business.
• Appointment Data: Scheduling, status, and notes related to appointments.
• Payment Information: We use Stripe to process subscription payments. We do not store your credit card details — Stripe handles this securely. See Stripe's Privacy Policy.
• SMS Data: Phone numbers used for SMS reminders and booking confirmations, sent via Twilio. See Twilio's Privacy Policy.
• Usage Data: Pages visited, features used, and browser/device information collected automatically.

3. How We Use Your Information

• To provide and maintain the GroomBoard service
• To process your subscription payments via Stripe
• To send SMS appointment reminders and booking confirmations via Twilio
• To send you important service updates and support communications
• To improve our product based on usage patterns
• To respond to your support requests

4. Data Storage & Security

Your data is stored in a secure PostgreSQL database hosted by Supabase with Row-Level Security (RLS) enabled on all tables. This means your business data is isolated from other users at the database level. All connections are encrypted via TLS/SSL.

Authentication is handled by Supabase Auth with secure, HTTP-only cookies. Passwords are hashed and never stored in plain text.

5. Data Sharing

We do not sell your data. We share data only with the following service providers who help us operate GroomBoard:

• Supabase — Database hosting and authentication
• Stripe — Payment processing
• Twilio — SMS messaging
• Vercel — Application hosting
• Resend — Transactional email delivery

Each provider processes data only as necessary to provide their service and is subject to their own privacy policies.

6. Your Data Rights

You have the right to:

• Access: View all your data through the dashboard at any time.
• Export: Download your clients, pets, and appointments as CSV files from Settings.
• Correct: Update any information through the dashboard.
• Delete: Request deletion of your account and all associated data by contacting us at hello@groomboard.com.

7. SMS Consent & Opt-Out

When clients book appointments through your GroomBoard booking page, they may receive SMS reminders and confirmations. Clients can opt out at any time by replying STOP to any message. We comply with TCPA and CTIA guidelines for SMS communications.

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising. You may use Meta Pixel on certain marketing pages for conversion tracking.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or an in-app notification. The “Last updated” date at the top reflects the most recent revision.

10. Contact Us

If you have questions about this privacy policy or your data, contact us at hello@groomboard.com or visit our contact page.